Transfer Pocket Ownership

Use this guide when you are giving Pocket to someone else, setting up a gifted device, or seeing a message that the device is already linked to another account.

Transfer a device to a new owner

The current owner needs to reset the device from the Pocket app before the new owner pairs it.

1. Open the Pocket app while signed in to the account currently paired with the device.
2. Go to Settings -> Device -> Reset Device.
3. After the reset finishes, the new owner creates or signs in to their own Pocket account.
4. The new owner pairs the device from the Pocket app.

If Reset Device is hard to find, use search in the Settings tab and search for "Reset Device".

If the device still appears linked to the original account after this reset, contact support and include the original account email, the new owner's account email, the order number if you have it, and a screenshot or exact wording of the account-linking error.

Set up a gifted Pocket

The email and phone number used at checkout are used for order fulfillment and shipping. They do not automatically become the recipient's Pocket app account.

If Pocket has not been paired yet:

1. The recipient downloads the Pocket app.
2. The recipient creates a Pocket account with their own email address.
3. The recipient pairs Pocket in the app.

If Pocket was already paired to the purchaser's account:

1. The purchaser opens the Pocket app while signed in to the paired account.
2. The purchaser goes to Settings -> Device -> Reset Device.
3. The recipient signs in with their own email and pairs Pocket again.

If the device includes a bundled Pocket Pro subscription and the Pro access needs to move to the recipient's account, contact support after the device is transferred.

Device already linked to another account

If a new Pocket says it is already linked to an account you do not recognize, it may have been paired during testing, fulfillment, return processing, or a previous setup attempt.

First try the normal reset path if you can access the linked account:

1. Sign in to the Pocket app with any email address that may have been used with the device.
2. Go to Settings -> Device -> Reset Device.
3. Sign out, then sign back in with your preferred email.
4. Pair Pocket again.

If you cannot access the linked account, contact support with:

• The email shown in the Pocket app's Settings tab.
• The email shown in the "device already assigned" or already-linked error.
• Your order number, if available.
• The checkout email used when purchasing the device.

Support can verify the details and help clear the device association safely.

Message you can send to support

If the reset path does not clear the device association, send support the details that match your situation:

I am trying to transfer or pair a Pocket device, but it still appears linked to another account. The original or currently linked account email is [email]. The new owner's or preferred account email is [email]. The email shown in the Pocket app Settings tab is [email]. The email shown in the already-linked error is [email]. My order number is [order number], and the checkout email was [email].